<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: PRTG Status—Licensing Status and Settings

To view information about your license and to enter your license key, select Setup | License from the main menu bar.

This option is not available in PRTG hosted by Paessler.

License Tabs

You can view the following aspects of your PRTG license:

If you use PRTG on premises and open the system administration page from a different administration page, PRTG asks you to enter your credentials again for security reasons if 15 minutes (900 seconds) have passed since your last credential-based login. A dialog box appears. Enter your Login Name and Password for PRTG in the corresponding fields and confirm to continue.

This documentation refers to an administrator user accessing the PRTG web interface on a master node. If you use other user accounts, interfaces, or failover nodes, you might not see all of the options in the way described here. If you use a cluster installation, note that failover nodes are read-only by default.

Status

Click the Status tab to view information about your license.

Licensing
License Status	Shows the activation status of this installation of PRTG. Usually, PRTG completes the activation automatically during installation or when you change your license information. Only if PRTG cannot connect directly to the internet, is a manual activation necessary. For more information, see section Activate the Product.
License Name	Shows the owner of the license that you use for this installation of PRTG, for example ExampleOrganization. License Name, license key, and system ID together build your license information. You can find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name, for which you might be asked while installing PRTG or when you change your license key.
License Key	Shows the license key that you use for this installation of PRTG. License Name, license key, and system ID together build your license information.
System ID	The system ID is a fixed value that is automatically assigned to your PRTG installation.
Licensed Edition	Shows the PRTG edition that you use for this installation of PRTG. This determines how many sensors you can use in your monitoring (see below).
Last Update	Shows the date of the last update for this PRTG installation. We recommend that you use the auto-update.
Maintenance until	Shows the expiration date and the days remaining for your active maintenance contract. You can buy maintenance for each PRTG license. With an active maintenance contract, you can download any available updates and use our premium email support.
Number of Sensors	Shows the number of sensors you can use in your monitoring with your edition of PRTG. If you reach the limit, PRTG automatically sets each new sensor that you add to a Paused status. To upgrade your license right now, click the Need more sensors? Click here to upgrade! button to visit our web shop. Editions that allow an unlimited number of sensors do not restrict the number of possible sensors by license, so you can create sensors until the performance limit is reached. This means that you can use about 10,000 sensors per PRTG core server (depending on your system's performance, sensors, and scanning intervals). For more information, see section Detailed System Requirements.

Log

Click the Log tab to show a table list of all system log entries with all messages and status changes regarding your license.

Change and Update License Information

Use the buttons to edit your license or refresh your maintenance information.

Get Maintenance: Click this button to open the Paessler shop and extend your maintenance for PRTG on premises installations. The button is only visible to users of a commercial license.
Deactivate this License: If you want to use the license of a PRTG installation on a different computer, click this button to deactivate the license. This is necessary, for example, when you move PRTG to a different computer, because a PRTG license can be active on only one computer at the same time. Once you have deactivated the license, the PRTG installation on this computer reverts to the Freeware Edition after a grace period of 30 days.

See also section Activate the Product.

Update Your License Information

Click Change License Key or Refresh Information on the Status tab to update your license. Provide the necessary information and click Update License to complete the activation of your license.

If you have any issues with license activation or update, click the Contact Support button to contact us directly via the Paessler Service Center in our shop (internet access required).

Step 1: Choose Activation Type
Activation Type	Define how you want to validate and activate your license: Automatic (online activation with optional HTTP proxy): PRTG connects to the activation server and validates your license. The license is activated automatically. For automatic activation, the PRTG core server system must have internet access. Manual (offline activation): Choose manual activation if the PRTG core server system has no access to the internet and cannot connect to activation.paessler.com. This is the default selection if the PRTG core server system is offline.

Step 1: Choose Activation Type

Activation Type

Define how you want to validate and activate your license:

Automatic (online activation with optional HTTP proxy): PRTG connects to the activation server and validates your license. The license is activated automatically. For automatic activation, the PRTG core server system must have internet access.
Manual (offline activation): Choose manual activation if the PRTG core server system has no access to the internet and cannot connect to activation.paessler.com.
This is the default selection if the PRTG core server system is offline.

Step 2: Verify Your PRTG License
License Name	Enter the License Name that you have received from us, the Paessler AG. It must exactly match. To avoid typing errors, copy and paste the License Name. You can find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name, for which you might be asked while installing PRTG or when you change your license key.
License Key	Enter the license key you have received from us, the Paessler AG. To avoid typing errors, copy and paste the License Key. It must exactly match your license key.
System ID	This field shows the system ID, a fixed value assigned to your PRTG installation. This setting is shown for your information only and cannot be changed here.

Step 2: Verify Your PRTG License

License Name

Enter the License Name that you have received from us, the Paessler AG. It must exactly match. To avoid typing errors, copy and paste the License Name.

You can find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name, for which you might be asked while installing PRTG or when you change your license key.

License Key

Enter the license key you have received from us, the Paessler AG. To avoid typing errors, copy and paste the License Key. It must exactly match your license key.

System ID

This field shows the system ID, a fixed value assigned to your PRTG installation. This setting is shown for your information only and cannot be changed here.

For offline activation, click Save to File to write your license information into a text file.

Step 3: Activate Your PRTG
If you select the automatic activation type, you can now update your license. Define if you need an HTTP proxy for the HTTPS connection to the activation server and click Update License.

Proxy Configuration
This option is not available in PRTG hosted by Paessler.
Use Proxy Server	We recommend that you use PRTG with a direct internet connection. However, if you need to use a proxy, you can configure the relevant settings here. Choose between: No, use direct connection to the internet (default): Do not use a proxy. Use this setting if a direct internet connection to the PRTG core server system is available. Yes, in our network a proxy is mandatory: Define proxy settings below. Proxy settings are valid for auto-update, activating the product, obtaining Geo Maps tiles, and for sending out HTTP, push, and SMS text message notifications.
Proxy Server	This setting is only visible if you enable Yes, in our network a proxy is mandatory above. Enter the address of the proxy server that you use for outbound connections. Enter a valid address.
Port	This setting is only visible if you enable Yes, in our network a proxy is mandatory above. Enter the port number of the proxy server that you use for outbound connections. Enter an integer value.
Use Proxy Credentials	This setting is only visible if you enable Yes, in our network a proxy is mandatory above. Determine whether the proxy server needs credentials or not: No, there are no credentials necessary: Do not use credentials for proxy connections. Yes, the proxy server requires credentials: Define credentials (username and password) below.
User	This setting is only visible if you enable Yes, the proxy server requires credentials above. Enter a username for proxy authentication. Enter a string.
Password	This setting is only visible if you enable Yes, the proxy server requires credentials above. Enter a password for proxy authentication. Enter a string.

Step 3: Request Activation Data
If you select Manual (offline activation), you have to request your activation data at https://www.paessler.com/activation using your license information. Open the activation page from a computer that can connect to https://www.paessler.com and provide your license information. Generate the key file for your license and provide this data below.

Step 3: Request Activation Data

If you select Manual (offline activation), you have to request your activation data at https://www.paessler.com/activation using your license information. Open the activation page from a computer that can connect to https://www.paessler.com and provide your license information.

Generate the key file for your license and provide this data below.

Step 4: Provide Activation Data
This step is only necessary if you activate your license offline. Copy the content of the key file that you have generated on https://www.paessler.com/activation. Paste it into the Activation Data field. Alternatively, click Load from File if you have saved the key file with your activation data. Click Update License to complete the activation of your license.

Step 4: Provide Activation Data

This step is only necessary if you activate your license offline.

Copy the content of the key file that you have generated on https://www.paessler.com/activation.
Paste it into the Activation Data field. Alternatively, click Load from File if you have saved the key file with your activation data.
Click Update License to complete the activation of your license.

Setup—Topics
Account Settings—My Account Account Settings—Notification Templates Account Settings—Notification Contacts Account Settings—Schedules System Administration—User Interface System Administration—Monitoring System Administration—Notification Delivery System Administration—Core & Probes System Administration—User Accounts System Administration—User Groups System Administration—Administrative Tools System Administration—Cluster PRTG Status—System Status PRTG Status—Auto-Update PRTG Status—Cluster Status PRTG Status—Licensing Status and Settings Optional Downloads Desktop Notifications Support—Help and Support Center Support—Contact Support

Setup—Topics

Others
There are some settings that you must make in the PRTG Administration Tool. For more details, see the sections: PRTG Administration Tool on Core Server System PRTG Administration Tool on Remote Probe System

Others

There are some settings that you must make in the PRTG Administration Tool. For more details, see the sections: