User Manual - Contents
  • 1 Welcome to PRTG Network Monitor
    • 1.1 About this Document
    • 1.2 Key Features
    • 1.3 New in This Version
    • 1.4 Available Licenses
    • 1.5 System Requirements
      • 1.5.1 Detailed System Requirements
    • 1.6 Introduction: Monitoring with PRTG
  • 2 Quick Start Guide
    • 2.1 ONE—Download, Installation, and First Login
    • 2.2 TWO—Smart Setup
  • 3 Using PRTG hosted by Paessler
    • 3.1 Create a PRTG hosted by Paessler Instance
    • 3.2 Manage a PRTG hosted by Paessler Subscription
  • 4 Installing the Software
    • 4.1 Download PRTG
    • 4.2 Update From Previous Versions
    • 4.3 Install a PRTG Core Server
    • 4.4 Install a Cluster
    • 4.5 Enter a License Key
    • 4.6 Activate the Product
    • 4.7 Install a Remote Probe
    • 4.8 Uninstall PRTG Products
  • 5 Understanding Basic Concepts
    • 5.1 Architecture and User Interfaces
    • 5.2 Cluster
    • 5.3 Object Hierarchy
    • 5.4 Inheritance of Settings
    • 5.5 Tags
    • 5.6 Dependencies
    • 5.7 Scheduling
    • 5.8 Notifying
      • 5.8.1 Alerts
    • 5.9 Access Rights Management
    • 5.10 Data Reporting
    • 5.11 IPv6
  • 6 Ajax Web Interface—Basic Procedures
    • 6.1 Login
    • 6.2 SSL Certificate Warning
    • 6.3 Welcome Page
      • 6.3.1 Customer Service
    • 6.4 General Layout
    • 6.5 Sensor States
    • 6.6 Review Monitoring Data
    • 6.7 Historic Data Reports
    • 6.8 Similar Sensors
    • 6.9 Recommended Sensors
    • 6.10 Object Settings
    • 6.11 Alarms
    • 6.12 System Information
    • 6.13 Logs
    • 6.14 Tickets
    • 6.15 Working with Table Lists
    • 6.16 Object Selector
    • 6.17 Priority and Favorites
    • 6.18 Pause
    • 6.19 Context Menus
    • 6.20 Hover Popup
    • 6.21 Main Menu Structure
  • 7 Ajax Web Interface—Device and Sensor Setup
    • 7.1 Auto-Discovery
    • 7.2 Create Objects Manually
      • 7.2.1 Add a Group
      • 7.2.2 Add a Device
      • 7.2.3 Add a Sensor
    • 7.3 Manage Device Tree
    • 7.4 Root Group Settings
    • 7.5 Probe Settings
    • 7.6 Group Settings
    • 7.7 Device Settings
    • 7.8 Sensor Settings
      • 7.8.1 List of Available Sensor Types
      • 7.8.2 Active Directory Replication Errors Sensor
      • 7.8.3 ADO SQL v2 Sensor
      • 7.8.4 Amazon CloudWatch Alarm Sensor
      • 7.8.5 Amazon CloudWatch EBS Sensor
      • 7.8.6 Amazon CloudWatch EC2 Sensor
      • 7.8.7 Amazon CloudWatch ElastiCache Sensor
      • 7.8.8 Amazon CloudWatch ELB Sensor
      • 7.8.9 Amazon CloudWatch RDS Sensor
      • 7.8.10 Amazon CloudWatch SNS Sensor
      • 7.8.11 Amazon CloudWatch SQS Sensor
      • 7.8.12 AWS Cost Sensor
      • 7.8.13 Business Process Sensor
      • 7.8.14 Cisco IP SLA Sensor
      • 7.8.15 Citrix XenServer Host Sensor
      • 7.8.16 Citrix XenServer Virtual Machine Sensor
      • 7.8.17 Cloud HTTP Sensor
      • 7.8.18 Cloud Ping Sensor
      • 7.8.19 Cluster Health Sensor
      • 7.8.20 Common SaaS Sensor
      • 7.8.21 Core Health Sensor
      • 7.8.22 Dell PowerVault MDi Logical Disk Sensor
      • 7.8.23 Dell PowerVault MDi Physical Disk Sensor
      • 7.8.24 DHCP Sensor
      • 7.8.25 DICOM Bandwidth Sensor
      • 7.8.26 DICOM C-ECHO Sensor
      • 7.8.27 DICOM Query/Retrieve Sensor
      • 7.8.28 DNS Sensor
      • 7.8.29 DNS v2 Sensor
      • 7.8.30 Docker Container Status Sensor
      • 7.8.31 Dropbox Sensor
      • 7.8.32 Enterprise Virtual Array Sensor
      • 7.8.33 Event Log (Windows API) Sensor
      • 7.8.34 Exchange Backup (PowerShell) Sensor
      • 7.8.35 Exchange Database (PowerShell) Sensor
      • 7.8.36 Exchange Database DAG (PowerShell) Sensor
      • 7.8.37 Exchange Mail Queue (PowerShell) Sensor
      • 7.8.38 Exchange Mailbox (PowerShell) Sensor
      • 7.8.39 Exchange Public Folder (PowerShell) Sensor
      • 7.8.40 EXE/Script Sensor
      • 7.8.41 EXE/Script Advanced Sensor
      • 7.8.42 File Sensor
      • 7.8.43 File Content Sensor
      • 7.8.44 Folder Sensor
      • 7.8.45 FTP Sensor
      • 7.8.46 FTP Server File Count Sensor
      • 7.8.47 GitLab Build Status Sensor
      • 7.8.48 Google Analytics Sensor
      • 7.8.49 Google Drive Sensor
      • 7.8.50 HL7 Sensor
      • 7.8.51 HTTP Sensor
      • 7.8.52 HTTP Advanced Sensor
      • 7.8.53 HTTP Apache ModStatus PerfStats Sensor
      • 7.8.54 HTTP Apache ModStatus Totals Sensor
      • 7.8.55 HTTP Content Sensor
      • 7.8.56 HTTP Data Advanced Sensor
      • 7.8.57 HTTP Full Web Page Sensor
      • 7.8.58 HTTP IoT Push Data Advanced Sensor
      • 7.8.59 HTTP Push Count Sensor
      • 7.8.60 HTTP Push Data Sensor
      • 7.8.61 HTTP Push Data Advanced Sensor
      • 7.8.62 HTTP Transaction Sensor
      • 7.8.63 HTTP XML/REST Value Sensor
      • 7.8.64 Hyper-V Cluster Shared Volume Disk Free Sensor
      • 7.8.65 Hyper-V Host Server Sensor
      • 7.8.66 Hyper-V Virtual Machine Sensor
      • 7.8.67 Hyper-V Virtual Network Adapter Sensor
      • 7.8.68 Hyper-V Virtual Storage Device Sensor
      • 7.8.69 IMAP Sensor
      • 7.8.70 IP on DNS Blacklist Sensor
      • 7.8.71 IPFIX Sensor
      • 7.8.72 IPFIX (Custom) Sensor
      • 7.8.73 IPMI System Health Sensor
      • 7.8.74 jFlow v5 Sensor
      • 7.8.75 jFlow v5 (Custom) Sensor
      • 7.8.76 LDAP Sensor
      • 7.8.77 Microsoft OneDrive Sensor
      • 7.8.78 Microsoft SQL v2 Sensor
      • 7.8.79 MQTT Round Trip Sensor
      • 7.8.80 MQTT Statistics Sensor
      • 7.8.81 MySQL v2 Sensor
      • 7.8.82 NetApp Aggregate Sensor
      • 7.8.83 NetApp I/O Sensor
      • 7.8.84 NetApp LIF Sensor
      • 7.8.85 NetApp LUN Sensor
      • 7.8.86 NetApp NIC Sensor
      • 7.8.87 NetApp Physical Disk Sensor
      • 7.8.88 NetApp SnapMirror Sensor
      • 7.8.89 NetApp System Health Sensor
      • 7.8.90 NetApp Volume Sensor
      • 7.8.91 NetFlow v5 Sensor
      • 7.8.92 NetFlow v5 (Custom) Sensor
      • 7.8.93 NetFlow v9 Sensor
      • 7.8.94 NetFlow v9 (Custom) Sensor
      • 7.8.95 Oracle SQL v2 Sensor
      • 7.8.96 Oracle Tablespace Sensor
      • 7.8.97 Packet Sniffer Sensor
      • 7.8.98 Packet Sniffer (Custom) Sensor
      • 7.8.99 PerfCounter Custom Sensor
      • 7.8.100 PerfCounter IIS Application Pool Sensor
      • 7.8.101 Ping Sensor
      • 7.8.102 Ping Jitter Sensor
      • 7.8.103 POP3 Sensor
      • 7.8.104 Port Sensor
      • 7.8.105 Port Range Sensor
      • 7.8.106 PostgreSQL Sensor
      • 7.8.107 Probe Health Sensor
      • 7.8.108 Python Script Advanced Sensor
      • 7.8.109 QoS (Quality of Service) One Way Sensor
      • 7.8.110 QoS (Quality of Service) Round Trip Sensor
      • 7.8.111 RADIUS v2 Sensor
      • 7.8.112 RDP (Remote Desktop) Sensor
      • 7.8.113 REST Custom Sensor
      • 7.8.114 REST Dell EMC Capacity Sensor
      • 7.8.115 REST Dell EMC File System Sensor
      • 7.8.116 REST Dell EMC LUN Sensor
      • 7.8.117 REST Dell EMC Pool Sensor
      • 7.8.118 REST Dell EMC System Health Sensor
      • 7.8.119 Sensor Factory Sensor
      • 7.8.120 sFlow Sensor
      • 7.8.121 sFlow (Custom) Sensor
      • 7.8.122 SFTP Secure File Transfer Protocol Sensor
      • 7.8.123 Share Disk Free Sensor
      • 7.8.124 SIP Options Ping Sensor
      • 7.8.125 SMTP Sensor
      • 7.8.126 SMTP&IMAP Round Trip Sensor
      • 7.8.127 SMTP&POP3 Round Trip Sensor
      • 7.8.128 SNMP APC Hardware Sensor
      • 7.8.129 SNMP Buffalo TS System Health Sensor
      • 7.8.130 SNMP Cisco ADSL Sensor
      • 7.8.131 SNMP Cisco ASA VPN Connections Sensor
      • 7.8.132 SNMP Cisco ASA VPN Traffic Sensor
      • 7.8.133 SNMP Cisco ASA VPN Users Sensor
      • 7.8.134 SNMP Cisco CBQoS Sensor
      • 7.8.135 SNMP Cisco System Health Sensor
      • 7.8.136 SNMP Cisco UCS Blade Sensor
      • 7.8.137 SNMP Cisco UCS Chassis Sensor
      • 7.8.138 SNMP Cisco UCS Physical Disk Sensor
      • 7.8.139 SNMP Cisco UCS System Health Sensor
      • 7.8.140 SNMP CPU Load Sensor
      • 7.8.141 SNMP Custom Sensor
      • 7.8.142 SNMP Custom Advanced Sensor
      • 7.8.143 SNMP Custom String Sensor
      • 7.8.144 SNMP Custom String Lookup Sensor
      • 7.8.145 SNMP Custom Table Sensor
      • 7.8.146 SNMP Dell EqualLogic Logical Disk Sensor
      • 7.8.147 SNMP Dell EqualLogic Member Health Sensor
      • 7.8.148 SNMP Dell EqualLogic Physical Disk Sensor
      • 7.8.149 SNMP Dell Hardware Sensor
      • 7.8.150 SNMP Dell PowerEdge Physical Disk Sensor
      • 7.8.151 SNMP Dell PowerEdge System Health Sensor
      • 7.8.152 SNMP Disk Free Sensor
      • 7.8.153 SNMP Fujitsu System Health v2 Sensor
      • 7.8.154 SNMP Hardware Status Sensor
      • 7.8.155 SNMP HP LaserJet Hardware Sensor
      • 7.8.156 SNMP HPE BladeSystem Blade Sensor
      • 7.8.157 SNMP HPE BladeSystem Enclosure System Health Sensor
      • 7.8.158 SNMP HPE ProLiant Logical Disk Sensor
      • 7.8.159 SNMP HPE ProLiant Memory Controller Sensor
      • 7.8.160 SNMP HPE ProLiant Network Interface Sensor
      • 7.8.161 SNMP HPE ProLiant Physical Disk Sensor
      • 7.8.162 SNMP HPE ProLiant System Health Sensor
      • 7.8.163 SNMP IBM System X Logical Disk Sensor
      • 7.8.164 SNMP IBM System X Physical Disk Sensor
      • 7.8.165 SNMP IBM System X Physical Memory Sensor
      • 7.8.166 SNMP IBM System X System Health Sensor
      • 7.8.167 SNMP interSeptor Pro Environment Sensor
      • 7.8.168 SNMP Juniper NS System Health Sensor
      • 7.8.169 SNMP LenovoEMC Physical Disk Sensor
      • 7.8.170 SNMP LenovoEMC System Health Sensor
      • 7.8.171 SNMP Library Sensor
      • 7.8.172 SNMP Linux Disk Free Sensor
      • 7.8.173 SNMP Linux Load Average Sensor
      • 7.8.174 SNMP Linux Meminfo Sensor
      • 7.8.175 SNMP Linux Physical Disk Sensor
      • 7.8.176 SNMP Memory Sensor
      • 7.8.177 SNMP NetApp Disk Free Sensor
      • 7.8.178 SNMP NetApp Enclosure Sensor
      • 7.8.179 SNMP NetApp I/O Sensor
      • 7.8.180 SNMP NetApp License Sensor
      • 7.8.181 SNMP NetApp Logical Unit Sensor
      • 7.8.182 SNMP NetApp Network Interface Sensor
      • 7.8.183 SNMP NetApp System Health Sensor
      • 7.8.184 SNMP Nutanix Cluster Health Sensor
      • 7.8.185 SNMP Nutanix Hypervisor Sensor
      • 7.8.186 SNMP Poseidon Environment Sensor
      • 7.8.187 SNMP Printer Sensor
      • 7.8.188 SNMP QNAP Logical Disk Sensor
      • 7.8.189 SNMP QNAP Physical Disk Sensor
      • 7.8.190 SNMP QNAP System Health Sensor
      • 7.8.191 SNMP RMON Sensor
      • 7.8.192 SNMP SonicWall System Health Sensor
      • 7.8.193 SNMP SonicWall VPN Traffic Sensor
      • 7.8.194 SNMP Synology Logical Disk Sensor
      • 7.8.195 SNMP Synology Physical Disk Sensor
      • 7.8.196 SNMP Synology System Health Sensor
      • 7.8.197 SNMP System Uptime Sensor
      • 7.8.198 SNMP Traffic Sensor
      • 7.8.199 SNMP Trap Receiver Sensor
      • 7.8.200 SNMP Windows Service Sensor
      • 7.8.201 SNTP Sensor
      • 7.8.202 SSH Disk Free Sensor
      • 7.8.203 SSH INodes Free Sensor
      • 7.8.204 SSH Load Average Sensor
      • 7.8.205 SSH Meminfo Sensor
      • 7.8.206 SSH Remote Ping Sensor
      • 7.8.207 SSH SAN Enclosure Sensor
      • 7.8.208 SSH SAN Logical Disk Sensor
      • 7.8.209 SSH SAN Physical Disk Sensor
      • 7.8.210 SSH SAN System Health Sensor
      • 7.8.211 SSH Script Sensor
      • 7.8.212 SSH Script Advanced Sensor
      • 7.8.213 SSL Certificate Sensor
      • 7.8.214 SSL Security Check Sensor
      • 7.8.215 Syslog Receiver Sensor
      • 7.8.216 System Health Sensor
      • 7.8.217 TFTP Sensor
      • 7.8.218 Traceroute Hop Count Sensor
      • 7.8.219 VMware Datastore (SOAP) Sensor
      • 7.8.220 VMware Host Hardware (WBEM) Sensor
      • 7.8.221 VMware Host Hardware Status (SOAP) Sensor
      • 7.8.222 VMware Host Performance (SOAP) Sensor
      • 7.8.223 VMware Virtual Machine (SOAP) Sensor
      • 7.8.224 Windows CPU Load Sensor
      • 7.8.225 Windows IIS 6.0 SMTP Received Sensor
      • 7.8.226 Windows IIS 6.0 SMTP Sent Sensor
      • 7.8.227 Windows IIS Application Sensor
      • 7.8.228 Windows MSMQ Queue Length Sensor
      • 7.8.229 Windows Network Card Sensor
      • 7.8.230 Windows Pagefile Sensor
      • 7.8.231 Windows Physical Disk I/O Sensor
      • 7.8.232 Windows Print Queue Sensor
      • 7.8.233 Windows Process Sensor
      • 7.8.234 Windows System Uptime Sensor
      • 7.8.235 Windows Updates Status (PowerShell) Sensor
      • 7.8.236 WMI Battery Sensor
      • 7.8.237 WMI Custom Sensor
      • 7.8.238 WMI Custom String Sensor
      • 7.8.239 WMI Disk Health Sensor
      • 7.8.240 WMI Event Log Sensor
      • 7.8.241 WMI Exchange Server Sensor
      • 7.8.242 WMI Exchange Transport Queue Sensor
      • 7.8.243 WMI File Sensor
      • 7.8.244 WMI Free Disk Space (Multi Disk) Sensor
      • 7.8.245 WMI HDD Health Sensor
      • 7.8.246 WMI Logical Disk I/O Sensor
      • 7.8.247 WMI Memory Sensor
      • 7.8.248 WMI Microsoft SQL Server 2005 Sensor (Deprecated)
      • 7.8.249 WMI Microsoft SQL Server 2008 Sensor
      • 7.8.250 WMI Microsoft SQL Server 2012 Sensor
      • 7.8.251 WMI Microsoft SQL Server 2014 Sensor
      • 7.8.252 WMI Microsoft SQL Server 2016 Sensor
      • 7.8.253 WMI Microsoft SQL Server 2017 Sensor
      • 7.8.254 WMI Remote Ping Sensor
      • 7.8.255 WMI Security Center Sensor
      • 7.8.256 WMI Service Sensor
      • 7.8.257 WMI Share Sensor
      • 7.8.258 WMI SharePoint Process Sensor
      • 7.8.259 WMI Storage Pool Sensor
      • 7.8.260 WMI Terminal Services (Windows 2008+) Sensor
      • 7.8.261 WMI Terminal Services (Windows XP/Vista/2003) Sensor
      • 7.8.262 WMI UTC Time Sensor
      • 7.8.263 WMI Vital System Data v2 Sensor
      • 7.8.264 WMI Volume Sensor
      • 7.8.265 WSUS Statistics Sensor
    • 7.9 Additional Sensor Types (Custom Sensors)
    • 7.10 Sensor Channel Settings
    • 7.11 Sensor Notification Triggers Settings
  • 8 Ajax Web Interface—Advanced Procedures
    • 8.1 Toplists
    • 8.2 Arrange Objects
    • 8.3 Clone Object
    • 8.4 Multi-Edit
    • 8.5 Create Device Template
    • 8.6 Show Dependencies
    • 8.7 Geo Maps
    • 8.8 Notifications
      • 8.8.1 Setting up Notifications Based on Sensor Limits: Example
      • 8.8.2 Setting up Notifications Based on Libraries: Example
    • 8.9 Libraries
      • 8.9.1 Libraries Step By Step
      • 8.9.2 Management
      • 8.9.3 Libraries and Node Settings
      • 8.9.4 Context Menus
    • 8.10 Reports
      • 8.10.1 Reports Step By Step
      • 8.10.2 View and Run Reports
      • 8.10.3 Report Settings
    • 8.11 Maps
      • 8.11.1 Maps Step By Step
      • 8.11.2 Map Designer
      • 8.11.3 Maps Settings
    • 8.12 Setup
      • 8.12.1 Account Settings—My Account
      • 8.12.2 Account Settings—Notification Templates
      • 8.12.3 Account Settings—Notification Contacts
      • 8.12.4 Account Settings—Schedules
      • 8.12.5 System Administration—User Interface
      • 8.12.6 System Administration—Monitoring
      • 8.12.7 System Administration—Notification Delivery
      • 8.12.8 System Administration—Core & Probes
      • 8.12.9 System Administration—User Accounts
      • 8.12.10 System Administration—User Groups
      • 8.12.11 System Administration—Administrative Tools
      • 8.12.12 System Administration—Cluster
      • 8.12.13 PRTG Status—System Status
      • 8.12.14 PRTG Status—Auto-Update
      • 8.12.15 PRTG Status—Cluster Status
      • 8.12.16 PRTG Status—Licensing Status and Settings
      • 8.12.17 Optional Downloads
      • 8.12.18 Desktop Notifications
      • 8.12.19 Support—Help and Support Center
      • 8.12.20 Support—Contact Support
  • 9 PRTG Desktop
  • 10 PRTG Apps for Mobile Network Monitoring
  • 11 Sensor Technologies
    • 11.1 Monitoring via SNMP
      • 11.1.1 Choosing the Right SNMP Sensor
    • 11.2 Monitoring via WMI
    • 11.3 Monitoring via SSH
    • 11.4 Monitoring Bandwidth via Packet Sniffing
    • 11.5 Monitoring Bandwidth via xFlows
    • 11.6 Bandwidth Monitoring Comparison
    • 11.7 Monitoring Quality of Service and VoIP
    • 11.8 Monitoring Email Round Trip
    • 11.9 Monitoring Backups
    • 11.10 Monitoring Virtual Environments
    • 11.11 Monitoring Databases
    • 11.12 Monitoring Syslogs and SNMP Traps
    • 11.13 Monitoring via Push
    • 11.14 Monitoring via HTTP
  • 12 PRTG Administration Tool
    • 12.1 PRTG Administration Tool on Core Server System
    • 12.2 PRTG Administration Tool on Remote Probe Systems
  • 13 Advanced Topics
    • 13.1 Active Directory Integration
    • 13.2 Application Programming Interface (API) Definition
      • 13.2.1 HTTP API
      • 13.2.2 Live Data
        • 13.2.2.1 Single Object Property
        • 13.2.2.2 Single Object Status
        • 13.2.2.3 Multiple Object Property or Status
        • 13.2.2.4 System Information
      • 13.2.3 Live Graphs
      • 13.2.4 Historic Data
      • 13.2.5 Object Manipulation
      • 13.2.6 Custom Sensors
      • 13.2.7 Custom Notifications
      • 13.2.8 Mini Probe API
    • 13.3 Filter Rules for xFlow, IPFIX, and Packet Sniffer Sensors
    • 13.4 Channel Definitions for xFlow, IPFIX, and Packet Sniffer Sensors
    • 13.5 Define IP Ranges
    • 13.6 Define Lookups
    • 13.7 Regular Expressions
    • 13.8 Calculating Percentiles
    • 13.9 Add Remote Probe
      • 13.9.1 Remote Probes and Multiple Probes
      • 13.9.2 Remote Probe Setup via Device Tools
    • 13.10 Failover Cluster Configuration
      • 13.10.1 Failover Cluster Step by Step
    • 13.11 Data Storage
    • 13.12 PRTG Housekeeping
    • 13.13 Using Your Own SSL Certificate with the PRTG Web Server
  • 14 Appendix
    • 14.1 Glossary
    • 14.2 List of Abbreviations
    • 14.3 List of Icons
    • 14.4 Support and Troubleshooting
    • 14.5 Differences between PRTG on premises and PRTG hosted by Paessler
    • 14.6 Legal Notices
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PRTG Manual: Support—Help and Support Center

<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Support—Help and Support Center

To access help and support information for PRTG, select Setup | Help and Support Center from the main menu bar.

Help and Support Center

Help and Support Center

The Help and Support Center is where you can access the PRTG Manual, the Knowledge Base, and video tutorials. You can also open support tickets and contact our customer service.

  • User Manual
  • Knowledge Base
  • Video Tutorials
  • Advanced Topics
  • Technical Support
  • Customer Support

 

Setup—Topics

  • Account Settings—My Account
  • Account Settings—Notification Templates
  • Account Settings—Notification Contacts
  • Account Settings—Schedules
  • System Administration—User Interface
  • System Administration—Monitoring
  • System Administration—Notification Delivery
  • System Administration—Core & Probes
  • System Administration—User Accounts
  • System Administration—User Groups
  • System Administration—Administrative Tools
  • System Administration—Cluster
  • PRTG Status—System Status
  • PRTG Status—Auto-Update
  • PRTG Status—Cluster Status
  • PRTG Status—Licensing Status and Settings
  • Optional Downloads
  • Desktop Notifications
  • Support—Help and Support Center
  • Support—Contact Support

Others

There are some settings that you must make in the PRTG Administration Tool. For more details, see the sections:

  • PRTG Administration Tool on Core Server System
  • PRTG Administration Tool on Remote Probe System
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